FREQUENTLY ASKED ANSWERS

How safe is it to book online?
Safer then ever! Online travel booking is at an all time high. Barrett & Carlysle Travel uses secure servers that prevent any unauthorized parties from retrieving your credit card information.

How do I book?
Booking with Barrett & Carlysle Travel is quick and easy. All of our services are available for purchase online or through our reservations centre toll free: 1-(866) 468.4741 . To book online, just click on the service you wish to purchase and follow the simple steps! Before you know it, you’ll be on your way!

Do you guarantee the best price?
Although certain conditions apply, we will beat our competitions price, GUARANTEED!

What kind of identification is required for me to travel?
Due to heightened security at all airports, airlines airport security personnel are required to check valid government issued photo identification of all passengers. The name on each ticket must match the valid government issued photo ID shown to ticket agents at the airport.

Depending on where you are travelling, some countries require passports and some just require government issued photo identification (IE: Birth Certificate + Drivers Liscience).

Do I really need travel insurance?
YES! With most travel being non-refundable after purchase, travel insurance will cover the cost of penalties and/or non-refundable portions of your travel if you or your traveling companion become ill or injured preventing you from traveling.

:: Flights & Charters

What is an Electronic Ticket?
An electronic ticket (e-ticket) requires no paper ticket. The confirmation/itinerary that you receive upon payment of your reservation is your proof of ticketing. Bring both your confirmation/itinerary and a photo I.D. to the airport when checking in for your flight to receive your boarding pass. The benefit of an e-ticket is that it cannot be lost or stolen.

Why and when do I have to reconfirm my flights?
Due to possible schedule changes you must reconfirm your flights with airline 72 hours prior to departure.

When must I arrive at the airport?
All passengers must be checked in at airports a minimum of two hours before departure on all domestic flights and three hours before departure for international flights.

Will I always get the seat and meal I want?
Meal and seat preferences will be passed on to the airline, but cannot be guaranteed. Seats for all passengers will be selected automatically based on the best seats available and adjacent to the primary passenger, if possible. If you arrive earlier at the airport, you have a better chance of getting the seat you want.

Is there an extra charge for special meals?
No, simply ask for the meal when you make your reservation. Meal service is not offered on all flights. Check with the airline for meal service for particular flights.

Is there a fee for changing or cancelling my flight?
If you wish to change or cancel your flight, you will need to contact a B&C agent or the airline. Depending on the airline, you may be subject to fare increases and substantial service/cancellation fees.

What will happen if I lose my ticket or don't use it?
If paper tickets are lost, call your B&C agent or the airline to file a claim. Depending on the individual airlines’ policy, you may be penalized substantial fees or required to purchase a new ticket. If the lost ticket is not recovered or used within 6 months, the airlines will, at a minimum, make a partial refund less processing fees. Certain bulk and coupon tickets are absolutely non-refundable, even if lost, stolen or damaged. A minimum service fee will apply. Check with your Netholidays travel agent or the airline for specific fees, policies and procedures regarding lost tickets.

How does a charter flight differ from a regular published flight?
Typically, charter airlines don't have the extensive route network that scheduled airlines have. They focus mostly on popular destinations domestically, in Europe, the Caribbean, and some destinations in the USA, such as Florida. Some charter airlines operate year round and others only at busy times of the year like Christmas and summer. Many charter companies operate with fewer planes than a scheduled airline.

What are the baggage limitations for charter flights?
Charter airlines are usually more restrictive when it comes to the weight of your baggage. You may be able to pay extra at the airport to increase your allowance, but this can be expensive. Baggage allowance is restricted to 2 pieces per person (20kg per piece) plus one piece of hand luggage weighing no more than 5 kg.

Why is a flight shown and then not available when I go to purchase it?
The system for searching flights is done in real time. As tickets are continually being purchased around the world, there is a small chance that the availability could change between the time that the initial search is performed and when you actually go to purchase the seat. The likelihood of this happening is greater in high season when there are many people traveling and seats are very limited.

Can I fly one-way or to multiple cities?
Yes! Barrett & Carlysle.com offers both one-way and multi-destination travel. You can choose either open-jaw or circle trip.

Does Netholidays offer business class and first class tickets?
Yes we offer tickets on airlines that offer business & first class service.

How does group discounts and special fares work?
If your interested in group discounts, please fill in our group travel request form by clicking here.

How does Attractions, Tours, Airport Transfers and Destination Services work?
You can book transfers, tours, activities and much more by visiting the Tours & Activities section of our website.

 

 

:: Vacation Packages & Last Minute Deals

I want to leave tomorrow, how come the system won’t let me book?
Our system can only search 3 days prior to departure. If you would like to book a trip within 3 days, contact one of our agents at: 1-(866) 468.4741

Where are cheapest destinations for an all inclusive vacation package?
Although this isn’t guaranteed, some of the cheapest sun destinations are Cuba & Dominican Republic.

Do you offer all-inclusive vacations?
Yes! Just check off the appropriate box to search all-inclusive vacations.

Can I get a cot, rollaway bed, or crib?
If you need a cot, rollaway or crib please contact the hotel directly and in most cases they should be able to accommodate you. Please note that some hotels charge a fee for this.

I need more information to plan my vacation. How can I find more details?
Please do not hesitate to call our call centre at 1-(866) 468.4741 or click here for Live Support.

Is transportation between the airport and hotel included in the package price? Will my hotel have a courtesy car or shuttle?
Aiport transfers (at your destination) are almost always offered on all-inclusive packages. Please read your package information carefully.

 

Can I request a specific room location?
Specific requests can be made directly by calling your hotel.

Can I reserve a handicapped-accessible room for my package?
If you need handicapped access, please contact the hotel directly. Most hotels will be happy to accommodate you based on availability.