Frequently Asked Questions
How do I book?
Booking with Barrett & Carlysle Travel is quick, easy and personalized . All of our services are available for purchase through our reservations centre toll free: 1-(866) 468.4741 . or 416.640.0433 or email us at info@barrett-carlysle.com. Before you know it, you’ll be on your way!
Do you guarantee the best price?
Although certain conditions apply, we will match our competition's price, GUARANTEED!
What kind of identification is required for me to travel?
Due to heightened security at all airports, airlines & airport security personnel are required to check valid government issued photo identification (passports) of all passengers. The name on each ticket must match the valid government issued photo ID shown to ticket agents at the airport.
Depending on where you are travelling, some countries require passports (some may have validity restrictions too!)and some just require government issued photo identification (IE: Birth Certificate + Drivers Liscience).
Do I really need travel insurnce?
YES! With most travel being non-refundable after purchase, travel insurance will cover the cost of penalties and/or non-refundable portions of your travel if you or your traveling companion become ill or injured preventing you from traveling, and covers a host of other reasons, as well. We recommend Transat Travel Insurance through Manulife, a superior product - ask us about our unique "Cancel for Any Reason" benefit! We'll be glad to quote coverage at time of purchase.
Flights & Charters
What is an Electronic Ticket?
An electronic ticket (e-ticket) requires no paper ticket. The confirmation/itinerary that you receive upon payment of your reservation is your proof of ticketing. Bring both your confirmation/itinerary and your passport to the airport when checking in for your flight to receive your boarding pass. The benefit of an e-ticket is that it cannot be lost or stolen.
Why and when do I have to reconfirm my flights?
Due to possible schedule changes you must reconfirm your flights with the airline 72 hours prior to departure.
When must I arrive at the airport?
All passengers must be checked in at airports a minimum of two hours before departure on all domestic flights and three hours before departure for international flights.
Will I always get the seat and meal I want?
Meal and seat preferences will be passed on to the airline, but cannot be guaranteed. Seats for all passengers will be selected automatically based on the best seats available and adjacent to the primary passenger, if possible. If you arrive earlier at the airport, you have a better chance of getting the seat you want. Some airlines permit preselection of seats only against an addiitional charge, we'll inform you of your options.
Is there an extra charge for special meals?
No, simply ask for the meal when you make your reservation. Meal service is not offered on all flights. Check with the airline for meal service for particular flights.
Is there a fee for changing or cancelling my flight?
If you wish to change or cancel your flight, you will need to contact a B&C agent or the airline. Depending on the airline & type of ticket, you may be permitted to do so, subject to fare increases and/or service or cancellation fees.
How does a charter flight differ from a regular published flight?
Typically, charter airlines don't have the extensive route network that scheduled airlines have. They focus mostly on popular destinations domestically, in Europe, the Caribbean, and some destinations in the USA, such as Florida. Some charter airlines operate year round and others only at busy times of the year like Christmas and summer. Many charter companies operate with fewer planes than a scheduled airline.
What are the baggage limitations for charter flights?
Scheduled airlines often restrict overseas travel in economy to one checked bag, while domestic travel and to the States requires an additional payment for checked luggage. On charters, generally baggage allowance is restricted to 2 pieces per person (23kg total) plus one piece of hand luggage weighing no more than 5 kg.
Can I fly one-way or to multiple cities?
Yes! Barrett & Carysle offers both one-way and multi-destination travel. You can choose either open-jaw or circle trip.
Does B&C offer business class and first class tickets?
Yes, we offer tickets on airlines that offer business and first class service.
How do group discounts and special fares work?
If you're interested in group discounts, simply contact one of our consultants with your group requirements for an estimate.
Vacation Packages & Last Minute Deals
Where are the cheapest detinations for an all-inclusive package?
